Privacy Policy

1. Introduction

Road Master Driver Training LTD ("we", "our", or "us") is committed to protecting your privacy. This policy explains how we collect, use, and safeguard your personal information when you visit our website or use our services.

2. Information We Collect

We may collect the following types of information:

• Personal Identification: Name, address, email address, and phone number.
• Driving Details: Driving license number, provisional entitlement details, and medical information relevant to driving fitness (e.g., for D4 forms).
• Payment Information: Transaction details when you book a course (note: we do not store full credit card numbers; these are processed by secure third-party providers).

3. How We Use Your Information

We use your data for the following purposes:

• To process your booking and provide HGV training services.
• To communicate with you regarding lesson times, cancellations, or test dates.
• To book theory and practical tests on your behalf with the DVSA.
• To improve our website and customer service.

4. Data Sharing

We respect your privacy and will not sell your data. However, we may share your information with:

• Government Bodies: Specifically the Driver and Vehicle Standards Agency (DVSA) and DVLA for the purpose of booking tests and license checks.
• Service Providers: Trusted third parties who assist us in operating our website or conducting our business (e.g., payment processors), so long as those parties agree to keep this information confidential.
• Legal Requirements: If required by law or to protect our rights and safety.

5. Data Security

We implement appropriate technical and organizational measures to protect your personal data against unauthorized access, alteration, disclosure, or destruction. However, no internet transmission is completely secure, and we cannot guarantee absolute security.

6. Your Rights

Under GDPR, you have the right to:

• Access the personal data we hold about you.
• Request correction of inaccurate data.
• Request deletion of your data ("right to be forgotten"), subject to legal retention requirements.
• Withdraw consent for marketing communications at any time.

7. Contact Us

If you have any questions about this Privacy Policy or wish to exercise your rights, please contact us at:

Road Master Driver Training LTD

Email: roadmasterdrivertraining@outlook.com

Phone: 07837 036662